FREQUENTLY ASKED QUESTIONS

SINGLE LARGE HAMPER ORDER:

The hampers that are displayed are based on a  combination of our existing customer’s creativity , budget and needs. Please feel free to contact our team to curate your hampers.

Please reach our team on Instagram or WhatsApp +91-9790854442 or +91 7904637312 to  customise them.

BIRTHDAY PARTY RETURN GIFTS

We undertake bulk orders only through WhatsApp. Avail discounts on bulk orders based on the order quantity. Minimum quantity for discounted prices is 40 packs with each pack amounting to at least Rs. 150/-.

WRAPPING AND PACKAGING

We provide custom packaging and wrapping options. We can print the custom name and theme based on your choice and design . Packaging charges and designing charges are additional .

SHIPPING TIME

We can arrange deliveries through cargo, couriers, Same day delivery (only for Chennai), self pickups. Normally, orders will be shipped in 2 to 7 business days . Please contact our team to know the despatch date .

DELIVERY TIME:

Delivery time depends on third party courier services and THE STAR DUST CHARM can only promise on the despatch time and not the delivery time. Delivery time depends on a lot of factors based on  your location.

We can do same day delivery in Chennai if the client requests ( not done by default ). The charges for delivery may depend on the location ( The star dust charm, Porur, Chennai) to your preferred location. 

We book your parcels through DELHIVERY , PROFESSIONAL COURIERS(ONLY FOR TAMILNADU , KARNATAKA ) OR DTDC depending on the fastest delivery date and serviceability . Hence we can promise on the dispatch date of the product and not the exact delivery date

However, from our past experiences we can provide the following details:

  • Chennai- 1 to 2 business days from dispatch
  • Tamilnadu – 2 to 4 business days fro
  • Andhra Pradesh , telengana – 3 to 6 business days from dispatch
  • Kerala Karnataka- 3 to 7 business days from dispatch
  • Maharashtra – 3 to 8 business days
  • Other northern states- 4 to 10 business days
  • Delivery delays may happen depending on the factors like
  •  Interior areas
  • Weather conditions in your area

RETURN POLICY

Once the payment is confirmed by the customer, we understand that the client has already gone through the shipping, return policies and terms of conditions.

For, quick reference pls use this link RETURN POLICY before placing the order.

RESTOCK OPTION

As our products are of limited quantity , blocking of the products will be done based on payment confirmation only. Most of the products are not possible to restock as they keep varying from time to time.

VARIATION IN IMAGES

These are quirky products and may mildly vary 5 to 10 percent.